Holiday Homes Reviews
We paid twice and no refund
We stayed at Edelweiss, Argentiere. Despite being told to contact enquiries if we had any problems, six emails have been ignored. I virtually pleaded with them to reply. We paid twice for the apartment, cleaning and insurance and still there has been absolutely no contact or returned money. I don't know what else to do and I would not like this to happen to anyone else.
Also, when we arrived, a skiing holiday, there was no heating in the apartment (it was very cold and we had young children arriving) and the apartment had not been properly cleaned - there were toe nail clippings on the bedroom carpet as one example.
The apartment itself was lovely if rather grubby.
Horrible, Awful, Bad Experience
Happy Holiday Homes have left me stranded in France with no accommodation. I have Covid 19 and nowhere to go and no funds for alternative accommodation. They are refusing me entry to accommodation I have paid for, and are refusing to refund the money so I can accommodate elsewhere. These guys are all for the money, particularly doing this over the Christmas period. I believe they expect me to sleep in the street. Their behaviour shows no limits about making a buck which is all this company cares about.
Reply from Happy Holiday Homes
Dear Christopher,
as per law we were not able to host you as you informed us you were affected by Covid-19. In case you were not sure, as mentioned afterwards, we requested upon arrival a negative test which you didn't want to provide. Therefore we were indeed not able to welcome you, what we of course regretted. Besides this, even if arrival was near, we offered you a postponement due to the particular situation, so you would have not lose any money, but you did not accept.
In the meantime our account team proceed with the refund of the nights which have been re-booked and it was received as confirmed by you already.
Best wishes, Happy Holiday Homes
We had an amazing holiday in Italy…
We had an amazing holiday in Italy staying in casa tiziano in desenzano del Garda. While in Italy rules for covid changed which really affected our holiday. Manuella from holiday homes was amazing, I can't praise her enough for the help she gave us it went beyond her role as holiday contact. Manuella made phone calls to relevant authorities for me as I don't speak Italian, she also phoned round hospitals trying to get my kids a covid vaccination.
The holiday home was great. It was really clean and in an excellent location. The area where we where situated was about a 10min walk to the lake and in a really quiet area. There was a lovely covered seating area in the back of house which we used for every meal. We had a couple of issues and the owners arrived quickly to sort out. There is no air conditioning but again the owners gave us 3 fans. The only issue is in the kitchen there is not enough dinner plates but that is easily rectified. I can't recommend the property highly enough you will have a great time. Thanks manuella for all the help you gave us.
Reply from Happy Holiday Homes
Dear Mrs. Hazley,
Thank you for your feedback about Casa Tiziano and to Manuela. I will transfer it to her for her information.
Kind regards,
Happy Holiday Homes
My family and I were guests of…
My family and I were guests of HappyHolidayHomes, for the first time, in a house in Lugano Paradiso.After this wonderful experience, we decided to go to Lake Maggiore in a property managed by HappyHolidayHomes in Maccagno, and we had a very very good time . Perfectly fitting house and excellent service. Highly recommend Happy Holiday Homes
Helpful staff
Helpful staff, very professional, always available and kind.
wonderful apartment
We booked the most wonderful apartment in Riva del Garda. Great location. Clean apartment and comfortable beds. We booked at booking.com but we got the best info and help at happy holiday home thru the hole year. We moved our booking a year because of Covid-19 and Happy Holiday Homes has been so helpful and very easy to communicate with.
Recommend to stay away from Happy Holiday Homes
Booked with 100% free cancellation. However shortly after booking a downpayment was required. As we later cancelled the money was not returned.
I understand conditions of COVID, however now more than 9 months after scheduled trip and a year after cancellation I would have expected the refurn of the down payment (Multiple calls to booking.com and Happy holiday homes did not improve).
Reply from Happy Holiday Homes
Hello Niclas,
Thank you for reaching us.
Payment conditions differ from cancellation terms. Indeed a prepayment is required to secure the booking. However if you cancel in time it will be refunded.
We are sorry if you experienced a delay in the refund.
In case of need you can contact our customer service.
Kind regards
Happy Holiday Homes
We recently stayed in a Holiday Homes…
We recently stayed in a Holiday Homes apartment in Chamonix (Grand Roc) and were shocked by the condition of the property. This place is NOT as advertised. We (myself and my girlfriend) have been using Airbnb for many years and never once left a poor review. We consider ourselves flexible people, but this was just a joke. For starters, it looks much bigger in the photos than it really is. A wide angle photo lens has been VERY generously used to take those photos. The place is in fact tiny, with a prison-like toilet (and separate) shower space that you can hardly turn around in. Light switches are difficult to find and lighting is minimal. Upstairs there are only a couple lamps, no proper lights. Upon arriving we discovered that there was no running water and the toilet didn't flush at ALL. There were wires and nails hanging out of some areas of the wall, dirty cups (hadn't been cleaned properly!) and dirty patches on the wall. We were obviously dismayed after a long journey there and arranged alternative accommodation for the following day as soon as possible. The following morning we dropped by the Happy Homes HQ to return our keys and politely discuss the situation. We were met by an aggressive, cold, unfriendly woman who was not helpful in the slightest and rolled her eyes at us. She was dismissive and essentially shrugged the situation off without so much as a smile or sincere apology. We were told by another source that these complaints (especially "it looks nothing like the photos!") are heard here very frequently. Again, we have never once left a bad review in all our time using Airbnb but wholeheartedly believe this one is completely warranted and fair. We sincerely do NOT recommend this place and urge you to save your precious time and money by looking elsewhere.
Reply from Happy Holiday Homes
Dear Aslan,
We tried to refund you almost in full except for half of the first night that you stayed. We sent the request for 405 Euro through Airbnb, but you never accepted. Finally when Airbnb contacted us and agreed to our refund proposal, we could close the case.
In regards to your review, the toilet is exactly as in the photo and the picture that you sent too. Our apologies for the one coffee cup that was not cleaned properly. Our colleague in the local office offered to send the cleaners over once more, but you declined as you had already found another place to stay.
We hope that you still had a wonderful time in Argentière and we would be happy to welcome you back should you come to this beautiful region once more.
Kind regards
AVOID this agent
AVOID this agent. I booked accommodation via Booking.com with 100% free cancellation. The conditions stated that they may require a pre-payment. Within a few hours of the booking, they had taken over £500 from my credit card and sent an email asking for passport information etc. This email also said a prepayment would be made "a few days after the booking". It was in fact taken immediately. I cancelled the booked and phoned them to query why the money had been taken without warning of date or amount. They said it would be refunded (it was still showing as a pending transaction in my account). Two days later, after having cancelled the booking, the £500 was debited from my account. After phoning, I was then told it would take 10 days for the refund. Appalling!
Reply from Happy Holiday Homes
Hello Karen, we regret you had a bad experience with us. Our normal procedure requires in fact a deposit payment which will be reimbursed in case of cancellation within policy. This is mentioned in a notification on Booking.com once booked.
Once we need to proceed a refund, it can take some days before the guest can see the money back into their account. Hope this clarifies.
Professional company with strong empathy & understanding
Happy Holiday Homes is a professional company with strong empathy & understanding. I really liked the way we were made to feel welcome & comfortable. Their support & knowledge regarding the local area & activities is very helpful.
When we reached, we were really tired. The team went out of their way to make us feel comfortable. Their welcome basket is a nice gesture.
They even gave us a lift to the nearby supermarket.
The beautiful villa by Lake Como was incredible. Airy, Spacious & elegantly furnished with a beautiful garden and nice outdoor setup where we spent our evenings and had dinner several times. Felt like home.
In addition to the above, the little things they did for us made all the difference. Have carried nice memories :-). A big Thanks to the Happy Holiday Homes team.
Will definitely book again with Happy Holiday Homes.
Reply from Happy Holiday Homes
Thank you for your beautiful feedback Sangy! We are pleased you had an unforgettable time and looking forward to welcome you again!
Booked several times with HHH and never…
Booked several times with HHH and never had a problem. Properties were thoroughly cleaned and any request we had was dealt with adequately. 5 stars!
Reply from Happy Holiday Homes
Thank you Richard, always a pleasure to have you! Happy to welcome you again next time!
Seems there is a consistent theme with…
Seems there is a consistent theme with this company! Booked a skiing holiday apartment through booking.com for the beginning of April with a free cancellation. We cancelled in March when all the Covid 19 travel restrictions were put in place. Since then both booking.com and happy holidays have either fobbed us off or there has been complete silence. Unbelievable how these companies get away with breaking contracts and effectively stealing your money. Seems the only way to try and retrieve money is to go via your credit card. Steer clear is my advice!
Reply from Happy Holiday Homes
We regret to hear that you are not satisfied with our recent decision, regarding the unprecedented Covid-19 situation. We would like to confirm that we have made it through the worst of what has been a very difficult few months for us. We will always strive to provide the best holidays for our guests and we look forward to providing the same great service which we dedicated ourselves to providing before Covid-19 hit. Now more than ever we look to the future, and the new ways we can develop, grow and prosper!
DO NOT USE - SCAMMERS WHO WILL STEAL YOUR MONEY
I booked an apartment though booking.com which turned out to be via happy holiday homes in Chamonix for december 2020 with assurances of free cancellation up to 7 days prior to check in. I cancelled this last week April 2020 but 2 days later they took a deposit of over £500 off my credit card and then sent me an email saying that due to covid they were giving me a voucher instead of refuding the money and if I didn't use it with them in the next 18 months i would get a full refund - in August 2021! UTTER SCAM. They have cynically used the covid pandemic to scam people out of money. No-one in their contacts is answering the phone -no responses to emails. Booking.com lame and saying they are just the middle men- DO NOT USE THEM THEY WILL ROB YOU BLIND.
Reply from Happy Holiday Homes
We regret to hear that you are not satisfied with our recent decision, regarding the unprecedented Covid-19 situation. We would like to confirm that we have made it through the worst of what has been a very difficult few months for us. We will always strive to provide the best holidays for our guests and we look forward to providing the same great service which we dedicated ourselves to providing before Covid-19 hit. Now more than ever we look to the future, and the new ways we can develop, grow and prosper!
AVOID AVOID AVOID
Booked one of their properties through booking.com and had to cancel 3 weeks before the 100% refund deadline. Two months on, and after many exchanges promising me I would receive it, zero refund given. Instead, their offer was a digital voucher I could use to rebook (a voucher was never part of the refund agreement made on booking.com). If I didn't use the voucher, I may be able to receive a cash refund in August 2021! Yep, you read right, 15 months away! Despite obvious objections, I was told that's the way it's going to have to be. We'll see about that.
AVOID!
Reply from Happy Holiday Homes
We regret to hear that you are not satisfied with our recent decision, regarding the unprecedented Covid-19 situation. We would like to confirm that we have made it through the worst of what has been a very difficult few months for us. We will always strive to provide the best holidays for our guests and we look forward to providing the same great service which we dedicated ourselves to providing before Covid-19 hit. Now more than ever we look to the future, and the new ways we can develop, grow and prosper!
In case of cancellation, the refund was too small
MY SITUATION:
I had reserved an accommodation through HHH's web page. I had to cancel the reservation. It had been paid in full. HHH were able to re-book the accommodation for the entire holiday period. Their "Terms and conditions" state that in this situation a customer is entitled to a 70 % refund on the accommodation cost.
FAULTS:
1) Only 10 % of the accommodation cost was refunded (in my case this would have been correct if they had not succeeded in re-booking the accommodation). My numerous and different efforts to make them understand the fault were overlooked. Midway they even announced the case closed. After three weeks of struggling they finally answered: "This is correct, the balance will be refunded."
2) They also omitted the damage waiver.
3) The first refund was paid later than promised, after my two reminders.
Mistakes in business are made every day in the world, but this was a horrible customer experience to me. After all they have settled their debt and also gave a compensation.
ADVICE TO YOU WHO HAVE THE SAME SITUATION:
• Check from the "Terms and Conditions" (displayed on their web page) that they pay a refund you are entitled to. You can ask them for a detailed refund calculation.
• The refund should include the following items, depending on what you have paid prior to the cancellation: X % of the accommodation cost + Service fee (in my case 145 CHF) + Damage waiver (in my case 20 CHF) + Tourist taxes + Other possible services you have bought.
• Check if they succeed in re-booking the accommodation for the entire cancelled holiday period. (I checked this from the accommodation's calendar on the first day and on the last day of my cancelled holiday period.) If they succeed and if you have already paid 100 % of the accommodation cost, they must return 70 % to you.
If you are considering booking any or their accommodations, you can either book straight with HHH or also via many other channels. In eventual disputes those channels support you.
Reply from Happy Holiday Homes
Dear Kaisa Tapio,
First of all thank you very much for our phone call earlier today. I am happy we could have a little chat about the now resolved situation as we fully refunded you the 16th of April. Unfortunately this happened in a particular period, therefor we where not able to handle your requests as we would normally do and some miscommunication happened.
We will do of course our best it won't happen again in the future!
Best wishes,
Happy Holiday Homes
Great Service
Great Service. We arrived at the office of Happy Holiday Homes to learn that it was not possible to stay in the apartment that we chose due to a broken boiler. The office had tried contacting me by telephone, however I didn't take the call.
Happy Holiday Homes could not have been better. They showed us a couple of alternative apartments to chose from. As we were travelling by train, we were taken by car to the apartment to view it and confirm that we were happy. We were then given a lift to the local supermarket to buy supplies. On our day of departure we were given a lift to the train station.
I felt the company really went out of their way to accommodate us.
We used the office based in Lake Garda and we would definitely book through Happy Holiday Homes again.
Reply from Happy Holiday Homes
Hello Lorna,
Thank you so much for your very kind review and we are really pleased that our service met your expectations. Yes, sometimes boiler/heating/water issues can occur, but it is our priority to always make sure our guests come first. We are really pleased the alternative apartment was super and that you could continue your holiday to the best! :) It was a pleasure having you here to stay and we would be delighted to have you stay here again! Best Wishes
Multiple payments taken
We booked a short stay via Airbnb in an apartment in Argentière which Happy Holiday Homes managed. Unfortunately their communication via Airbnb was poor. On arrival at the apartment we messsgaed within 24hrs about issues with the apartment. No one responded, so we took the time out of our holiday to visit the office to discuss the issues in person. The team did respond at this point.
Further to this we noticed at the end of our holiday that their ski pass purchase service had taken multiple payments from both of our accounts. We were left in an awkward financial position whilst in another country and had to use alternative means to pay for services and goods. It has taken a lot of emails and telephone calls from us before getting our money back from Happy Holiday homes. The time taken by them to make all the reimbursements is unacceptable and we have incurred fees as a result.
I would not book with them again.
Reply from Happy Holiday Homes
Dear Sir or Madam, We are sincerely sorry to hear about your dissatisfaction with our service. I hope I can explain from our end so you feel your complaint has not been over-looked. Firstly, all communication from Airbnb is very good. I am trying to see in which part our communication lacked. As soon as you mentioned any issues, we would have immediately informed our property manager in Argentiere. We appreciated you visiting the office and pleased the team resolved the issues.
I would also like to expand on the technical issue we had with the ski pass website and multiple payments. Technology can occasionally crash on us .. in your instance, when you ordered the ski passes, our site accidently took multiple payments. Upon you informing our team, we had to contact our provider along with the bank. In these instances, it can indeed take several days for a refund to have been authorised by the several parties. I can confirm you were fully refunded the accidental ski passes. One other family were affected at the same time as you. This was merely a technical issue and , it is important to be able to accept that in this day and age, online issues can really happen! It wasn't malicious by any mean.
We are however content knowing that we please thousands of holiday guests each year.
Unfortunately, mistakes in business are made every day in the world. Not always intentional. We always strive to keep on top of our development and find ways of continuing our customer service and holiday services to a high standard. We are sincerely sorry that you thought our team failed you and I really want to re-iterate it was never intentional. We wish you all the best.
Buyer beware of Happy Holiday Homes and Balcone di Noa e Stella
We stayed in Menaggio for 2 nights in apartment rented through HHH. We paid our $1400 in good faith in advance and arrived to an apartment (Balcone di Noa e Stella) that was filthy and in obvious neglect. Floor covered in Hair and dust balls, bed covers stained, chairs too dirty to sit on, kitchen cabinets sticky and covered in fingerprints, towels so thin you could see through them and the porch stained in mildew.. They promised us a refund of a pitiful 10% but have yet to receive it. After numerous emails they will not even reply. They are happy to take your money, promise you the moon and not only NOT deliver but tell you they will do something and not mean it. DONT USE THEM. Poorly run by disingenuous people.
Update In Response to Happy Holiday Homes' Reply:
Thank you for your response HHH but you are misinformed. I did NOT wait until our stay was over to let the management know we were in a dirty apartment. Upon check-in, we put our bags in the apartment and left to tour Menaggio. When we returned and unpacked, we discovered how truly dirty the place was and did let the Menaggio office of HHH know then that the apartment was very dirty and even sent them pictures via email. When I got no response, I went to the office the next morning and told them how terrible it was. The staff member I spoke to said she did not receive the email. The WiFi in the apartment did not work well either. She said she would have sent a cleaning crew if she had known but did not offer to do it that day NOR did she offer to move us to other accommodations. She asked that I send the pictures again. As for the 10% refund, I emailed HHH to ask if they could put it on my credit card and received no response. Several weeks later I emailed again and received no response. If I have received a 10% "refund"as of September 26, 3 weeks after this complaint was known to your company, I am not yet aware of it. Airing this online is not how you should run your company or treat your guests. I gave your company ample opportunity to do the RIGHT thing before I wrote my review and you failed. I have photos and emails and Lack of email responses from your company to prove my claim. You still have the opportunity to DO THE RIGHT THING. If so, I would be happy to amend my review but until then I am a very unhappy customer and feel others should be warned.
Reply from Happy Holiday Homes
Dear Mrs. Harris, Thank you for writing to us about your recent stay in one of our apartments. We are truly sorry that you arrived to an unsatisfactory apartment. If you had immediately gone back to the office to complain, they would have transferred you to another home. It seems you have waited until the end of your stay to write about your dissatisfaction. We do write in our terms and conditions that if a guest is not happy and wishes to be moved, then we need to be informed immediately. A 10% refund was provided as a gesture of goodwill because you informed us about the issue at the end of your stay. I can also confirm that the refund was processed on the 26th September 2018.
We are of course very sorry that you did not enjoy your stay and we have informed our cleaning team and property manager to go along and thoroughly inspect. I must say, that we have had fantastic reviews of this property on many other sites, and it just seems that our cleaning team did a particularly bad job, which we can only apologise for. It was never our intention to cause you such disappointment during your stay. As we say, if we were alerted immediately, we would have transferred you. We are just sorry we were not given the chance to change your mind about our company .. I have passed your comments on to the local property manager based in Menaggio for their perusal. We wish you and your family all the best.
Home sweet home
Our whole family loved staying at Villa Menaggio on Lake Como. The owner, Walter was very kind and took some of us to the larger supermarket which was out of town, in Porlezza (Carrefour). This is open on a Sunday and literally has a fantastic range of food and wine. He really went out of his way to help us and make us feel welcome. The villa gave us the sense of being home sweet home but being beside the most incredible Lake Como!! The villa and the gardens were spacious for our family. Airy big rooms, very clean with classic Italian furnishings. The garden had plenty of outdoor furniture for us to dine al fresco or just mosey around with a book. We thank Happy Holiday Homes for supplying us with this super villa and recommendations from the team. We would also love to take advantage of your 10% returning guest discount. Will be in touch. Thanks again, from the Allen Family.
Reply from Happy Holiday Homes
Dear Edith,
thank you for your feedback.
It is very nice for us to hear that your recent stay was very satisfying and that you were more than happy with our service and local office.
We would warmly welcome you and your family here again for your next holiday and we will be more than happy to provide you with a 10% returning discount.
All the best to you and your family,
The Happy Holiday Homes Team
Source: https://www.trustpilot.com/review/www.happyholidayhomes.net
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